Refund Policy

Refund & Return Policy

At Zolindra Shop, your satisfaction matters to us. If you are not fully satisfied with your purchase, you may request a return within 14 days of receiving your order, in accordance with applicable consumer protection laws.

1. Return Eligibility  

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase (order number) is required.

2. How to Request a Return  

To initiate a return, please contact us at support@zolindrashop.com with:

• Your order number  
• The reason for the return  
• Photos if the item is defective or incorrect  

Our support team will provide return instructions.

3. Return Shipping Costs  

In accordance with EU consumer law, original shipping fees are non-refundable unless the return is due to a defective or incorrect item.

4. Refund Process  

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.  
If approved, the refund will be processed to your original payment method within a reasonable timeframe.

5. Non-Returnable Items  

For hygiene and safety reasons, certain items may not be eligible for return if they have been opened or used, including:

• Personal care products  
• Beauty and wellness items  
• Items marked as non-returnable  

6. Late or Missing Refunds  

If you have not received your refund after confirmation, please check with your payment provider before contacting us.

For any questions regarding refunds or returns, contact us at support@zolindrashop.com.